30-Day, Money-Back Guarantee
If you’re not completely satisfied with your Austin Air cleaner, return it within 30-days, no-questions-asked.
Austin Air No Questions Asked Return:
You may return your Austin Air cleaner within 30 days for a full product-price refund as long as the item is in new condition, with original packaging. Please contact us so that we may obtain a Return Authorization (RA) from the manufacturer. This number must be printed legibly and large enough to be easily seen on the outside of the return package. If there is no RA number on the package, delivery will be refused. Customers are responsible for arranging and paying for return shipment. Austin Air will not pay for or arrange the return of any product under the 30-day money back guarantee. There is a $25 restocking fee.Upon receipt of your returned item, you will be issued a credit for your purchase.
5-Year Mechanical Warranty
Your Austin Air cleaner is warranted to be free from defects in material and workmanship for a period of 5-years from the date of purchase; provided your Austin Air cleaner was operated under normal residential use and that you have completed and returned your warranty registration to Austin Air Systems.
Austin Air Limited Five-Year Warranty
Your new Austin Air cleaner is warranted to be free from defects in material and workmanship under normal residential use for five years from the date of purchase. In the event of a malfunction or failure of the Austin Air cleaner, the purchaser should first call 1-800-724-8403 to obtain an Return Authorization Number (RA#). The air cleaner should then be sent insured and packaged with sufficient protection and postage together with the Return Authorization Number (RA#) and a copy of the original bill of sale to the address below. If the malfunction or failure is a result of defects covered by this warranty, Austin Air Systems Limited will, at its option, repair or replace the Austin Air cleaner and return it to the purchaser.
This warranty is limited to the original retail purchaser and is not transferable. The warranty does not cover damage due to accidents, abuse, tampering or misuse, nor does it cover damage resulting from service by persons other than Austin Air Systems Limited or its agents.
Austin Air Systems Limited’s liability under this warranty is limited to the repair or replacement of a defective Austin Air cleaner with the exception of damages resulting from Austin Air Systems Limited’s failure to comply with Federal or State warranty law. Austin Air Systems Limited shall not be liable for any incidental or consequential damages whether direct or indirect. The replacement filters are covered under a separate prorated warranty.
This warranty is expressly granted in lieu of all other warranties, which in some states cannot be excluded. There are no warranties that extend beyond the description of the face hereof and no person, representative or firm is authorized to commit Austin Air Systems Limited to further liability or obligation.
In the event you have any questions concerning the use and care of Austin Air Systems Limited products, service under this warranty, or any other questions, please call 1-800-724-8403
Austin Air Systems. Limited, 500 Elk Street, Buffalo, NY 14210
5-Year, Pro-Rated Filter Warranty
Austin Air offers a 5-year, pro-rated filter warranty; the most comprehensive in the industry. No more costly filter replacements every few months or even years. Austin Air filters are designed to last up to 5-years, under normal residential use.
Austin Air Filter Warranty
Every Austin Air filter carries a five year pro-rated warranty. This means you pay for the portion of the filter that you used.
The filter is not guaranteed if it has been subjected to chemicals not normally found in households. This includes tobacco smoke and fumes from fresh painting, etc.
In order to get a replacement filter under the five year pro-rated warranty you must do the following:
Call our customer service number and obtain a Return Authorization Number (RA#). Have your date of purchase available and customer service will provide you with the cost of a new replacement filter. Send your old filter, a copy of your original bill of sale and a check for the new replacement filter to our factory at 500 Elk Street, Buffalo, NY 14210. Be sure to mark your RA# clearly on top of your shipping carton.
Replacement filter costs are as follows:
Up to 2 years of use 40% of retail cost plus shipping*
2 to 3 years of use 60% of retail cost plus shipping*
3 to 4 years of use 80% of retail cost plus shipping
4 to 5 years of use 90% of retail cost plus shipping
*If the old filter is not returned a $30.00 surcharge will be added to this bill.
Shipping costs are based upon where the air filter is being shipped to.